Policy

 

Returns, Refunds and Exchanges Policy

 

How To Make a Return or Exchange

Your satisfaction is 100% guaranteed! If you are not happy with our Crunch Dried Fruits, simply return it to us within 7-10 days of receiving it.

1. Please email customerservice@sensiblefoods.com to request a refund or exchange
2. Mail your returned item to:
     Sensible Foods
     Returns Department
1234 Apollo Way, Santa Rosa, CA 95407

3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Payment Policy

Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover) and PayPal 

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

Shipping Policy

All orders are shipped UPS within 48 hours Monday – Friday 8am – 5pm.

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates
Domestic Shipping: For all major 48 states within the U.S. Shipping Flat rates apply, as follows:
All orders over $100 = Free shipping
All orders $51-$100 = $5 Shipping
All orders up to $50 = $7 Shipping

International Shipping and outside the major 48 U.S. states (Hawaii and Alaska):
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be.

Back Orders 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address 
Credit Card Information

In addition, we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. 

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 707-569-0170 or via email at customerservice@sensiblefoods.com