Returns, Refunds and Exchanges Policy
How To Make a Return or Exchange
Your satisfaction is 100% guaranteed! If you are not happy with our Crunch Dried Fruits, simply return it to us within 7-10 days of receiving it.
1. Please email firstname.lastname@example.org to request a refund or exchange
2. Mail your returned item to:
1234 Apollo Way, Santa Rosa, CA 95407
3. Include in your package a signed letter stating the reason for your return and the original receipt.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover) and PayPal
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
All orders are shipped UPS within 48 hours Monday – Friday 8am – 5pm.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Domestic Shipping: For all major 48 states within the U.S. Shipping Flat rates apply, as follows:
All orders over $100 = Free shipping
All orders $51-$100 = $5 Shipping
All orders up to $50 = $7 Shipping
International Shipping and outside the major 48 U.S. states (Hawaii and Alaska):
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
In addition, we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.